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North Mississippi Medical Clinics

Employees of the Month

Haven Howell EOM picture

Haven Howell

2012 Employee of the Year

Haven Howell has served as a medical technologist at Med Serve since 2006, when she completed her medical technology training. She was the February Employee of the Month.

Howell is a graduate of Shannon High School. She attended Itawamba Community College, and received her bachelor’s degree in biology from Mississippi State University. She began work at North Mississippi Medical Center in Tupelo in 1999, where she worked until she transferred to Med Serve.


“Haven is very efficient, works well with and is loved by all her coworkers,” said a coworker who nominated Howell. “She is a very dedicated person to her job, family, church and friends. She is always willing to help in any area of the clinic and always has a smile on her face.”


Howell said her favorite part of her job is her coworkers. “They make it very easy to enjoy the 12 hours that I am here,” she said.

Courtney Williams

Courtney Williams

December 2012

Williams serves as a staff technologist at Saltillo Medical Clinic. She joined the organization in 2003 as a technologist at Barnes Crossing Medical Clinic. She transferred to the Saltillo clinic in 2004.


She is a graduate of Winona Christian School and received her associate’s degree in radiologic technology from Northeast Mississippi Community College in Booneville.


“Courtney is a great example of what teamwork is all about,” a coworker wrote in her nomination. “She does not hesitate to help out in other areas of the clinic when needed. She has a positive attitude and always has a smile on her face. She shows concern and care toward the patients and family members.”
Williams said her favorite part of her job is getting to know the patients and helping people when they don’t feel good.


Janet Graham photo

Janet Graham

November 2012


Janet Graham serves as office manager at Fulton Medical Clinic. She is a graduate of Itawamba Agricultural High School, and received her business degree from Itawamba Community College. Prior to becoming office manager in 2007, she served as medical assistant for Dr. Billy Collum.


“Janet is so dedicated to our patients and staff. She is a true servant leader and leads by example,” said a coworker who nominated Graham. “She is a dedicated leader in the community and is a great steward of clinic resources. She is so selfless and concerned with others.”


Graham said her favorite part of her job is working with her “family” at the clinic and taking care of their patients.

Summer Caldwell photoSummer Caldwell

October 2012

Caldwell serves as a radiology technologist at Pontotoc Medical Clinic, where she has worked since 1997. She is a graduate of North Pontotoc High School and attended Itawamba Community College in Fulton.


“Summer is patient and kind with all her patients,” said a coworker who nominated her. “She believes every patient deserves the very best care and service while they are in “her” clinic. She is an excellent team player.”


Caldwell said she loves her patients and coworkers. “I love getting to know all my patients on a personal basis,” she said. “They have watched me grow up here and I have gotten to watch their family grow, too.”


Allison Henrichs photo

Allison Henrichs

September 2012

Allison Henrichs serves as Patient Experience Coordinator for the clinic organization. When she received the award, she was transitioning into her new role from her position as office manager at Okolona Medical Clinic.


She is a graduate of Hatley High School and Itawamba Community College. She joined North Mississippi Medical Clinics in 2008.

“Allison always had a great attitude and is fair to everyone in all areas,” a coworker wrote in her nomination. “She is one of the best leaders I have ever worked with. She always thinks about others and goes out of her way to make sure we are taken care of. She encourages you to shoot for the stars and not settle for anything less. Efficiency, along with her integrity and great character, allows her to be a shining example to others.”
Henrichs said that her favorite part of her job is getting to know people – including employees, vendors or patients. “I love helping clinic employees succeed and live up to their fullest potential,” she said.

Julie Farrar photoJulie Farrar

August 2012


Julie Farrar serves as a system operator for data processing Clinic Administration, where she has worked for nine years. She joined North Mississippi Medical Clinics in 1998 at IMA-Tupelo, where she served in various roles before moving to data processing.

She is a graduate of Nettleton High School, and is actively involved in her community. She participates on a Project Hope team and is involved each year in the Salvation Army Christmas Angel Tree.


“The beginning of the month is always a busy time for data processing,” said a coworker who nominated Farrar. “But on April 2 a new clinic joined our organization, and Julie took the time to go over to the clinic without being asked to sit down with each employee and train them on the computer system. She spent the entire day there helping and training. I know this was a sacrifice for her, but she was her usual self – smiling, engaged and encouraging!”
Another coworker wrote, “I have known Julie since childhood and she keeps getting sweeter as the years go by. She is one of God’s rare treasures who can’t sit by as others go in need. I’ve seen her time and time again give freely and abundantly of not only her personal resources but of her heart. She is always eager to help and is an extraordinary asset to our organization.”


Farrar said that her favorite part of her job is helping all the clinics and being involved in helping patients.

Joy Moore photoJoy Moore

July 2012


Joy Moore has served as a medical laboratory technician at Hamilton Medical Clinic since 1997.

She is a graduate of Sulligent High School, and she received her medical laboratory technician associate’s degree at Bevill State Community College. She is also certified by the American Society for Clinical Pathology.


“Joy is truly a blessing to all who know her,” said a coworker who nominated Moore. “She is a great team player both on the job and anywhere else she is. All our patients know her by name and always ask about her.”


Moore said her favorite part of her job is being able to help people in her community.

Vickie Cheney photoVickie Cheney

June 2012

Vickie Cheney is a RN at Pulmonary Consultants.

She is a graduate of Mooreville High School, and received her nursing degree from Itawamba Community College in Fulton in 1992. She joined North Mississippi Medical Center in 1991 as a nursing assistant. After becoming an RN, she transferred to the pulmonary unit on 3 East. In 2007, she joined the clinic organization as an RN for Pulmonary Consultants.


“She goes above and beyond the basics for our patients,” said Dr. Robert Stewart, a physician at Pulmonary Consultants. “While attending their medical needs, she is also sensitive to their spiritual and social issues. She has a heart for those who are struggling and who are less fortunate. Vickie has arranged for rides for patients to or from our clinic when needed, and has even personally gone to the homes of patients to take them medicine or just check on them.”


“I love helping patients and being part of the Pulmonary Consultants family,” Cheney said.

Ruth Brown photo

Ruth Brown

May 2012

Ruth Brown is a CLPN at Barnes Crossing Medical Clinic.


She is a graduate of W.P. Daniel High School in New Albany, and received her licensed practical nursing certification from Northeast Mississippi Community College in Booneville in 1985. She joined North Mississippi Medical Clinics in 1997, beginning work as an account representative in the Central Billing Office.


“Ruth is always willing to stop what she is doing to help someone else,” said a coworker who nominated Brown. “She always has a good attitude and is very friendly and dependable. She is an excellent patient educator. She follows through and makes sure patients understand any instructions.”


“It is hard to say what the best part of my job is,” Brown said. “I love everything about it! I love educating patients and working with the staff here. They are all great. This is the most rewarding job.”


Shonna Willis photo

Shonna Willis

April 2012

Shonna Willis is part of the Coding and Reimbursement staff, where she has been since February 2010.

She is a graduate of Dawson County High School in Georgia, and received her associate's degree in health information technology from Hutchinson Community College in Kansas. She is a Registered Health Information Technician (RHIT).

"She is always willing to go above and beyond in any situation," said a coworker who nominated Willis."Whenever help is needed you can ask Shonna and she will be there. She is very dependable. I am inspired by the passion she shows daily. She's always smiling and very positive. She has a sweet spirit that shines through to the rest of us."

Willis said she loves working with all the different clinics within the organization. "I love helping them solve problems," she said.

Ashley Scates photo

Ashley Scates

March 2012

Ashley Scates works in admissions and discharge at West Tupelo Medical Clinic

Scates is a graduate of Saltillo High School. She joined the clinic organization at Med Serve in 2006, transferring to West Tupelo Medical Clinic after one year.


“Ashley has a contagious smile! She is one of the most kind, caring, compassionate people I have ever met,” said a coworker who nominated Scates. “She knows the true meaning of customer service. She never hesitates to go above and beyond. She is positive and enthusiastic.”


“I love caring for my patients,” Scates said. “I love coming to work every day and having a wonderful group of coworkers. They are a great group.”