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Patients' Rights & Responsibilities

North Mississippi Medical Center (NMMC) system recognizes its obligations and responsibility to provide each of its patients with the care most conducive to his/her comfort and well-being. It further respects the rights of the patient as an individual with unique health care needs. In providing this care NMMC has the right to expect behavior on the part of the patients, relatives and friends which is reasonable and responsible.

A patient or legal guardian of a patient has the right to:
. impartial access to treatment or accommodations regardless of race, creed, sex, national origin, age, religion, handicap or source of payment for care
. be informed of all patient rights at the time of admission and the rules and regulations applicable to his/her conduct as a patient
. be treated with courtesy, respect, individual dignity and privacy
. access to people outside the facility by means of visitors and by verbal and written communications
. expect all communications and other records pertaining to his/her care including source of payment for treatment to be treated as confidential
. participate in decisions involving his/her health care including the diagnosis, considerations of ethical issues, course of treatment, alternatives, risks and prognosis
. know if medical treatment is for experimental research and to consent or refuse to participate in such experimental research
. know the identity and professional status of individuals providing services and to know which physician is primarily responsible for his/her care
. expect his/her documented Advance Directive to be acted upon to the extent of the law
. expect reasonable safety insofar as the hospital practices and environment are concerned
. refuse treatment to the extent of the law and must be told of the potential risks involved with such refusal
. to be informed of any continuing health care requirements following discharge from the hospital
. a timely notice of termination of his/her eligibility for reimbursement by any third-party payer for the cost of his/her care
. request and receive an itemized and detailed explanation of the total bill for services rendered in the hospital
. prompt and reasonable response to questions and requests
. express grievances regarding any violation of his/her rights as stated in Mississippi law to the health care provider which served him/her, and to the appropriate state licensing agency
. express concerns about care and safety while in the hospital; he/she may call Careline (Dial C.A.R.E. [2273], outside NMMC call 662-377-2273) or e-mail www.nmhs.net/contact_us, if concerns cannot be resolved through the hospital, you may contact the Joint Commission at 1-800-994-6610 or e-mailing complaint@jointcommission.org
. be offered spiritual care/pastoral counseling of his/her choice

A patient or legal guardian of a patient has the responsibility:
. to provide accurate and complete information about present and past complaints, illnesses, hospitalizations, medications and other matters relating to his/her health
. to report unexpected changes in his/her condition to the responsible practitioner
. to report whether he/she clearly understands the course of treatment and what is expected of him/her
. for following the treatment plan recommended by the practitioner primarily responsible for his/her care
. for his/her actions if he/she refuses treatment or does not follow the practitioner's instructions
. for assuming and fulfilling appropriately and promptly the financial obligations for health care
. to request consideration for charity care and provide hospital requested information within the assigned time-frame
. for following rules and regulations, such as control of noise, smoking and number of visitors
. for being respectful of the property of other persons and the facility
. for not participating in the use of illegal drugs and/or alcohol
. for not bringing firearms, explosives or knives within the boundaries of the facility property
. for participating reasonably in discharge planning
. for keeping appointments and if unable to do so, for any reason, notifying the responsible practitioner or facility
. to notify your insurance company within 24 hours of admission (See back of your insurance card for instructions.)