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Welcome to the NMMC Critical Care Unit

At North Mississippi Medical Center's Critical Care Unit, our goal is to provide your loved ones with the best possible care during their stay in our department. The Critical Care Team understands that having a loved one in a Critical Care Unit can be a very stressful and emotional experience for family and friends.

As members of the Critical Care Team, we want to assure you that experienced and compassionate professionals are caring for your loved one in a state-of-the-art facility. Our No. 1 priority is to serve them during their journey to wellness.

We also care about you. We will share information with you in terms you can understand and answer any questions you may have. Please let us know what we can do to help you through this difficult time.

Communication

Confidentiality Code: Because of federal privacy laws, we can only provide patient information to authorized persons. Therefore, should all visitors leave the hospital, a confidentiality code will be issued to a designated individual. This should be the same person throughout the patient's stay in CCU. Please have the designated individual ask the Patient Representative for the confidentiality code. We ask that this code not be shared with others.

Consultation Rooms: The Critical Care Unit has four consultation rooms. These rooms are provided so that your loved one's doctors, nurses and other caregivers may consult with you in a private setting.

Asking questions: We encourage and welcome questions pertaining to your loved one's condition and progress. Please use discretion about when and where we discuss a patient's condition. Remember that patients can often hear and understand what is being said around them, even though they may appear to be asleep or sedated.

Family Presence

To encourage families to be part of the care team, one person will be allowed to stay at the patient’s bedside in the CCU as the bedside support person. This person’s role will include updating and sharing information with other family members and visitors, and phone calls regarding the patient will be directed to this individual.

Two additional visitors over age 10 are allowed during regular visiting hours:

6-6:30 a.m., 10-10:30 a.m., 2-2:30 p.m., 6-6:30 p.m., 9-9:30 p.m.

 

On occasion, and sometimes during normal visiting hours, we may find it necessary to restrict or suspend visitation altogether because of emergent situations. Please be assured that you will be allowed to visit your loved one as soon as the situation is resolved.


Children under age 10 are not allowed in the CCU waiting room and should be attended by an adult at all times in the main lobby downstairs.


Patients with certain infections, including the flu, will not be allowed to have a person at bedside at all times. Personal protective equipment will be required during regular visiting hours.


Quiet time will be observed from 10 p.m. until 5:30 a.m. daily to promote rest for CCU patients. TVs will be turned off, and staff will attempt to keep noise and distractions to a minimum.

 

Technology and Equipment: Upon entering the Critical Care Unit, you may notice several different types of equipment and hear many frightening noises around your loved one. You may see cardiac monitors, ventilators and many tubes and IV lines that are unfamiliar to you. Our nurses will gladly explain any equipment and the role it plays in the treatment of your loved one.

Gifts: Because of the risk of infection or allergic reaction, flowers and balloons are not permitted in the Critical Care Unit.

Cell phones and pagers: We ask that you silence cell phones and pagers prior to entering the Critical Care Unit. Cell phones and pagers are permitted in the Critical Care Waiting Area.

Your Role in Infection Control

Handwashing: Hand hygiene is the best way to prevent the spread of infection. Please remember to use the foaming antiseptic hand cleaner before and after each visit. These dispensers are located in the Critical Care Waiting Area as well as outside each patient room.

Preventing Contamination: Should you have a cough, fever, runny nose or rash, it is safer for your loved one if you do not visit. Masks are available upon request.

Click here for CCU Family Presence Guidelines