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|Critical Success Factors|
|People||Maintain high quality work force|
|Service||Improve customer service|
|Quality||Improve prevention and health education services. Improve health outcomes|
|Financial||Produce financial resources required to support mission and vision|
|Growth||Expand access to health services|
NMHS' Mission and Vision are translated into actions through the critical success factors (CSFs): People, Service, Quality, Financial and Growth.
The order of these critical success factors is intentional. It starts with creating an environment that draws and nurtures the best People to provide the best Service. Great service results in happy customers and excellent Quality. High quality and efficiency produces good Financial results and requests for more services which results in Growth. Accordingly, NMHS recognizes that People drive everything and in order to be successful, it must relentlessly focus on People (employees) to ensure that they are motivated and excited about working here.