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NMHS’
Mission and Vision are
translated into
actions through the critical success factors
(CSFs): People, Service,
Quality, Financial, and Growth.
The order of these critical success factors
is intentional. It starts with creating an
environment that draws and nurtures the best
People to provide the best Service.
Great service results in happy customers and
excellent Quality. High quality and
efficiency produces good Financial
results and requests for more services which
results in Growth. Accordingly, NMHS
recognizes that People drive everything and
in order to be successful, it must
relentlessly focus on People (employees) to
ensure that they are motivated and excited
about working here.
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