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Job Satisfaction

Survey Results Help NMMC Continue to Improve Work Environment

The scores from the 2010 Employee Opinion Survey are in, and North Mississippi Health Services achieved the 94th percentile and Best in Class scores in 15 of 18 dimensions. Ninety percent of NMHS' full-time employees completed the survey in May.

In addition to achieving Best in Class in 15 areas, NMHS's scores improved in all 18 dimensions over 2008's results.

Five areas received marks in the highest score available, the 99th percentile. Those areas were Promotions/Career Advancement; Supervisory Consideration; Supervisory Promotion of Teamwork; Supervisory Instruction/Guidance; and Communication.

NMHS is especially proud of the scores in those five areas. These scores reflect well on our supervisors and the effectiveness of the servant leadership and quarterly leadership training programs as well as ongoing efforts to use various methods of listening and learning to communicate with our work force. NMHS has an annual retention rate of 94%.

Scoring in the 94th percentile overall on the Employee Opinion Survey means NMHS outscored 94 percent of the respondents in Human Resources Solutions' database. HRS, one of the nation's largest hospital employee opinion survey companies, conducted the survey. The company's database includes 540 health care organizations as well as other Baldrige recipients.

NMHS scored in the 91st percentile in 2004, 93rd percentile in 2006 and 98th percentile in 2006.

Special thanks are extended to employees throughout our regional health care organization for helping create such a great culture and for achieving such great results.