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John Heer joined Tupelo-based North Mississippi Health Services as president and CEO in July 2004. His accomplishments include restructuring the corporate board governance to be more transparent, open and responsive to the communities served, reorganizing the leadership structure according to service lines, initiating a Servant Leadership philosophy, reconnecting with the community, improving communication with employees, physicians, and the Board, hardwiring several leadership systems to enhance alignment and deployment throughout the organization, and leading the organization's efforts in its quest for the Malcolm Baldrige National Quality Award.
Before joining NMHS, Heer worked with Baptist Healthcare Corporation in Pensacola, Fla., where he served as Baptist Hospital Inc.'s president from 2001 until 2004 and as senior vice president and administrator from 1999-2000. Under his direction, Baptist was on Fortune Magazine's "Best Companies in America to Work For" list for three consecutive years, had been in the top one percent of the hospitals in the Press Ganey Customer Service Database, the largest customer service measurement company in the nation, and was a recipient of the Malcolm Baldrige National Quality Award in 2003.
Heer also worked as the chief operating officer for St. Bernards Regional Medical Center in Jonesboro, Ark.; CEO and administrator for Dekalb General Hospital in Smithville, Tenn.; and assistant administrator at HCA hospitals in Monroe, La., and Ocala, Fla.
Heer received a bachelor's degree in business administration from the University of Arkansas in Fayetteville, Ark., and a master's degree in health care administration from Trinity University in San Antonio, Texas. He is a CPA, Fellow of the American College of Healthcare Executives and a member of the American Institute of Certified Public Accountants.