Patient-Friendly Bills

At North Mississippi Medical Center, we continually strive to improve our service to you, our valued patients. In keeping with that commitment, we have developed an improved billing process that we believe will better meet your needs.

We are making the transition from the old statement to the new statements, which made their debut this week for North Mississippi Medical Center's hospitals in Tupelo, Eupora, Iuka, Pontotoc, West Point and Hamilton, Ala. However, some patients will receive statements using the old format as we complete the billing cycle.

We have made every effort to make changes that will answer the most frequently asked questions and address concerns about our billing format. A brief explanation of the new statement will be included with each statement. (See sample of bill here)

Another enhancement is dividing the statement into sections. The front page includes correspondence about the status of the account. If an individual has questions about the account, each statement will include contact information specific to that hospital. For example, NMMC-Tupelo statements will include phone numbers, 1-888-615-0595 (toll-free), (662) 377-3219 (local); e-mail address, business.services.tupelo@nmhs.net; street address, 1494 Cliff Gookin Blvd., Tupelo, MS 38801; and office hours, Monday-Friday, 8 a.m.-5 p.m.

The back page includes a summary of charges, along with a listing and contact information of other bills you may receive. In addition to a hospital statement, patients may receive bills from their physician, other doctors who assisted in their care or from other medical specialists. Patients also will be asked to complete a detachable form if any changes to their demographic (such as a name or address change) and insurance information have occurred since the last statement.

Your feedback played an important role in the development of this new patient-friendly bill, and we look forward to your comments about this new process. Thank you

April 17, 2005