myConnection Video Visit Patient Instructions
Using a Desktop, Tablet, or Laptop?
- Be sure to use Google Chrome as the default web browser (see below).
- Be sure to verify adequate connection to home Wi-Fi.
Change your default browser in Windows 10
- Select the Start button, and then type Default apps.
- In the search results, select Default apps.
- Under web browser, select the browser currently listed, and then select Microsoft Edge or another browser.
Using a Mobile device or iPad? Be sure to use the myChart app.
- If using an iPhone, there is a known bug in IOS 13.1/Safari that requires a change in the Safari settings to allow the camera/microphone. Please ensure your iPhone is updated with a version other than IOS 13.1 and update these settings to allow camera and microphone use (See below).
- If using an Android, ensure you are using the MyChart app, Google Chrome as your browser, and allow camera/microphone use.
If you have any issues logging in, please call customer service at 1-866-488-1635.