myConnection Video Visit Patient Instructions

Using a Desktop, Tablet, or Laptop?

  • Be sure to use Google Chrome as the default web browser (see below).
  • Be sure to verify adequate connection to home Wi-Fi.

Change your default browser in Windows 10

  1. Select the Start button, and then type Default apps.
  2. In the search results, select Default apps.
  3. Under web browser, select the browser currently listed, and then select Microsoft Edge or another browser.

Video Visit Patient Instructions

Using a Mobile device or iPad? Be sure to use the myChart app.

  • If using an iPhone, there is a known bug in IOS 13.1/Safari that requires a change in the Safari settings to allow the camera/microphone. Please ensure your iPhone is updated with a version other than IOS 13.1 and update these settings to allow camera and microphone use (See below).
  • If using an Android, ensure you are using the MyChart app, Google Chrome as your browser, and allow camera/microphone use.

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If you have any issues logging in, please call customer service at 1-866-488-1635.