Patient Instructions for Virtual Visits

North Mississippi Health Services now offers virtual visits using Microsoft Teams with certain providers to make it easy for our patients to connect with their health care provider from home.

Instructions to Access Virtual Visits

The below screenshots may be used as a support tool to guide you through the process required to participate in a Virtual Visit. Instructions are below for using Microsoft Teams on a Personal Computer, an iPhone, or an Android device.

1. You will receive an email with a link to join the meeting/visit when meeting is scheduled to start.

2. Use Teams on the web on a personal computer, or install the Teams app on your smart phone.

a. Click here or scroll down for Instructions for Installing Teams on a Personal Computer

b. Click here or scroll down for Instructions for First-time iPhone Installation

c. Click here or scroll down for Instructions for First-time Android Installation

3. Click the “Join Microsoft Team Meeting” link in the email OR calendar. If you click Yes to RSVP, the appointment will be on your calendar.

calendar example of a virtual visit

Instructions for Installing Teams on a Personal Computer

(Camera and microphone needed)

  1. Click "Join on the web instead." You do not have to install the app on your personal computer.
  2. Then, click "Yes" so others can see and hear you in the meeting.screenshot of a screen with the yes button circled in red
  3. When you see the meeting screen, enter your name.
  4. Make sure the microphone is on.
  5. Make sure video is on.
  6. Make sure audio is on.
  7. Then click "Join Now." At this point, you are ready for the nurse or provider to join.

If you join the meeting before the provider, you will see the following message:

screenshot of a phone with the message: someone in the meeting should let you in soon."

Please wait until your nurse or provider joins your meeting.

If the provider joins the meeting/visit first, you will see a live feed of the provider.

If video does not appear, click the "video" icon. Make sure video and audio are turned on.

screenshot with red arrows pointing to camera, microphone and telephone icons

Instructions for First-time iPhone Installation

  1. Please ensure that your device has the ability to install Teams and use the Camera. (Some older iPhones cannot download Teams).
  2. You must not have your text settings on your phone too large or you will not see the buttons in Teams for video, mic, audio and Join Now.
  3. Click the link from your email to Join Meeting.
  4. If not automatically prompted to download the app, go the app store and download the Microsoft Teams App. Type “Microsoft Teams” in the App search field. Once you find Teams, click “Get.”
    screenshot of the microsoft teams app in the apple app store
  5. After installing Teams, go back to your email and click the “Join Microsoft Team Meeting” link in the email. You will be prompted by Teams to allow access to your Mic. Please Click OK.screenshot of a message saying that teams would like access to the microphone, with the option to click Don't Allow or OK
  6. Then click "Join as a Guest."
    screenshot of microsoft teams app with a Join as Guest button
  7. Follow steps 3-7 above to continue your visit.

Instructions for First-time Android Installation

  1. Please ensure that your device has the ability to install Teams and use the Camera. (Some older Androids cannot download Teams).
  2. You must not have your text settings on your phone too large or you will not see the buttons in Teams for video, mic, audio and Join Now.
  3. Click the link from your email to Join Meeting.
  4. If not automatically prompted to download the app, go to the Google Play store and download the Microsoft Teams App. Type “Microsoft Teams” in the App search field.screenshot of microsoft teams on the google play store
  5. Install the app, but do not open the app yet.
  6. After Installing Teams, go back to your email and click the “Join Microsoft Team Meeting” link in the email. Teams will open. Enter your name.
    screenshot in teams of a blank space for you to type your name and then click join as guest
  7. Click "Join as Guest."
    screenshot of android device with join as guest button highlighted
  8. You will be prompted by Teams to allow access to your Mic. Please click OK.
  9. Follow steps 3-7 from above to continue your visit.