North Mississippi Health Services is dedicated to being the provider of the best patient- and family-centered care. NMHS connects patients and their families with convenient access to care that is cost efficient and of the highest quality. NMHS provides acute, diagnostic, therapeutic and emergency services, with the sole trauma center (Level 2) in our service area, through North Mississippi Medical Center in Tupelo. The health care system also includes community hospital locations in Amory, Eupora, Iuka, Pontotoc and West Point, Miss., and Hamilton Ala., a regional network of more than 45 primary and specialty clinics; nursing homes and telehealth services
NMHS serves 24 counties in north Mississippi and northwest Alabama from headquarters in Tupelo, Miss. NMHS is a 2012 recipient of the prestigious Malcolm Baldrige National Quality Award, and NMMC, its flagship hospital, is a 2006 Baldrige Award recipient.
Mission and Vision
Why We Exist
To continuously improve the health of the people of our region.
What We Want To Be
The provider of the best patient- and family-centered care and health services in America.
Vision and Innovation
Vision and innovation are woven into the very fabric of our organizational culture. The Mission, Vision and Organizational Values are the evolutionary result of an organization created by people of vision in this community in the early 1930s. NMMC and its leadership continues that tradition and accomplishments set by community leaders in Tupelo and surrounding communities. NMMC reaffirms and refreshes the intentions of our community's founding leaders to address current needs and anticipate the future state of health care.
We do this through a carefully crafted and continuously refined process of strategic planning that correlates current and future health care needs with the current capability and the future promise of the art and science of medicine. The Mission, Vision and Organizational Values are not just words but messages that inspire a diverse workforce to achieve our full potential.
The Board of Directors and senior leadership set the current Mission statement in 1994. The statement reflects their refusal to accept the pervasiveness of disease, which continued to debilitate our region. In 2001, this process led to the Values statement based on input from employees, physicians and the community. Since 1996, as a result of our work with the Baldrige criteria, we set our sights on organizational performance that far exceeds merely the acceptable. The Vision was updated in 2016 to reflect NMHS' dedication to serving the needs of patients and their families.
Show sincere care and kindness for those I serve
Take Responsibility for my actions
Treat everyone with dignity
Achieve excellence through innovation, teamwork and doing my best
Always be friendly
Critical Success Factors
Maintain high quality work force
Improve customer service
Improve prevention and health education services.
Improve health outcomes
Produce financial resources required to support mission and vision
Expand access to health services
Our Mission and Vision are translated into actions through the critical success factors (CSFs): People, Service, Quality, Financial and Growth. The order of these critical success factors is intentional. It starts with creating an environment that draws and nurtures the best People to provide the best Service. Great service results in happy customers and excellent Quality. High quality and efficiency produces good Financial results and requests for more services, which results in Growth. NMHS recognizes that People drive everything and to be successful, it must relentlessly focus on People (employees) to ensure that they are motivated and excited about working here.