Visitor Guidelines & Amenities

During this time of intense treatment, North Mississippi Medical Center in Tupelo invites our families to be part of the care team. One person will be allowed to stay at the patient’s bedside in the Critical Care Unit (CCU) as the designated “bedside support person.”

A maximum of two additional visitors (not including the bedside support person) is allowed during the visiting hours shown below. Children under age 10 are not permitted in the CCU waiting room. Please use the main lobby area if you have children under age 10, and they should be attended by an adult at all times.

Visiting Hours

NMMC-Tupelo

6-6:30 a.m.
10-10:30 a.m.
2-2:30 p.m.
6-6:30 p.m.
9-9:30 p.m.

The patient’s nurse or physician may ask visitors to step out of the room or limit visitation if the patient’s condition warrants.

NMMC Gilmore-Amory

6 a.m.
10 a.m.
1 p.m.
4 p.m.
8 p.m.

Two adult visitors are allowed to visit for 15 minutes.

Confidentiality Code

Because of federal privacy laws, we can only provide patient information to authorized persons. So, should all visitors leave the hospital, we will issue a confidentiality code to a designated individual. This should be the same person throughout the patient's stay in CCU. Please have the designated individual ask the Patient Representative for the confidentiality code. Please do not share this code with others.

Consultation Rooms

The CCU has four consultation rooms so that doctors, nurses and other caregivers may talk with you in a private setting.

Asking Questions

We encourage and welcome questions about your loved one's condition and progress. Please use discretion about when and where we discuss a patient's condition. Remember that patients can often hear and understand what is being said around them, even though they may appear to be asleep or sedated.

Family Presence

To encourage families to be part of the care team, one person is allowed to stay at the patient’s bedside in the CCU as the bedside support person. This person’s role will include updating and sharing information with other family members and visitors, and phone calls regarding the patient will be directed to this individual. Two additional visitors over age 10 are allowed during regular visiting hours.

On occasion, and sometimes during normal visiting hours, we may need to restrict or suspend visitation altogether. You will be allowed to visit your loved one as soon as the emergent situation is resolved.

Children under age 10 are not allowed in the CCU waiting room and should be attended by an adult at all times in the main lobby downstairs.
Patients with certain infections, including the flu, are not allowed to have a person at bedside at all times. Personal protective equipment will be required during regular visiting hours.

Quiet time will be observed from 10 p.m. until 5:30 a.m. daily to promote rest for CCU patients. TVs will be turned off, and staff will attempt to keep noise and distractions to a minimum.

Technology and Equipment: Upon entering the Critical Care Unit, you may notice several different types of equipment and hear many frightening noises around your loved one. You may see cardiac monitors, ventilators and many tubes and IV lines that are unfamiliar to you. Our nurses will gladly explain any equipment and the role it plays in your loved one’s treatment.

Gifts: Because of the risk of infection or allergic reaction, flowers and balloons are not permitted in the CCU.

Cell phones and pagers: We ask that you silence cell phones and pagers before entering the CCU. You may use cell phones and pagers in the Critical Care Waiting Area.

Role of Bedside Support Person

As the bedside support person for the patient, your role will include updating and sharing information with other family members and visitors during the designated visiting hours while you are in the room with the patient. We will direct calls from family or friends to your cell phone so you can update them on the patient’s condition.

There should only be one spokesperson for each patient, and this person should be the only one using the patient’s secure code to acquire and share information. Swapping of bedside support persons is allowed, but each person should be prepared to serve a minimum of four hours. If you get tired, however, you may go to the CCU waiting room, which offers recliners for your convenience and comfort.

The most important thing to remember is we must protect the patient from infection. You should not visit if you are sick or have a fever. The best way to prevent infection is to utilize good hand washing. Please wash your hands with the waterless foam solution immediately upon entering and leaving the patient’s room. Strict compliance with hand washing and/or hand sanitizing is required.

When the patient is in isolation, you will be expected to wear the required personal protective equipment (PPE) when you are assisting in the care of the patient, such as assistance with feeding, cleaning, etc. You should wash or sanitize hands prior to applying PPE and after removing PPE.

Also, if you need any nourishments, please ask staff for assistance.

Patients with certain infections, including the flu, will not be allowed to have a person at bedside at all times. You will only be allowed to visit during the regularly scheduled visitation times. Your nurse will educate you about the PPE that you are required to wear and will also show you where to get it. This is not optional and will be strictly enforced for all our patients’ safety.

Please understand that all decisions made are in the best interest of patients and their condition. We hope this will be a positive experience for all.

We request all bedside support persons observe the following guidelines:

  • Bedside support persons should sign in and out at the waiting room desk in the designated notebook. 
  • No electronic equipment is allowed in the patient’s room except for cell phones/tablets/laptops and chargers. Cell phones, etc., must be kept on vibrate/silent mode. Please keep calls to a minimum and patient-related. Please limit pictures in the CCU patient rooms, and no NMHS medical staff or employees may be included in any photos or videos.
  • Please use the restrooms located in the CCU waiting room instead of the patient bathrooms.
  • The patient, physician or nurse may limit visitation as appropriate to the patient’s condition.
  • All calls regarding the patient’s condition will be referred to the designated spokesperson or the bedside support person. Please leave your cell number when you check in at the waiting room.
  • Do not touch or manipulate any equipment in the patient’s room unless directed to do so by the nurse. 
  • Please limit personal belongings in the patient’s room and do not leave them unattended in the CCU waiting area.
  • No food is allowed in the patient’s room; covered drinks may be permitted for family members unless there is a specific reason why they should not be, which would then be explained. Please dispose of drinks prior to leaving the patient’s room.
  • Please remain in the patient’s room at all times unless requested to step out by one of the CCU staff. If requested to step out, please return to the CCU waiting room until your nurse asks you to return.
  • At any given time visitation can be discontinued based on the needs of the patient.
  • Medications will be administered by health care professionals only.
  • Please be respectful of privacy of other patients. Doors may need to be shut during emergencies.
  • Quiet time is from 10 p.m. until 5:30 a.m. daily to promote rest for the CCU patients. TVs will be turned off, and we will try to keep distractions and noise to a minimum as appropriate and when possible. All electronic and hand-held devices should be placed on silent or used with headphones.

Failure to follow the outlined rules will result in the loss of privileges to stay in the patient’s room. Please remember that these guidelines are in place to protect the patients as well as meet infection control standards for safe patient care. Please call (662) 377-3722 (or dial 3722 from the hospital phone) with any questions or concerns.

Your Role in Infection Control

Handwashing: Hand hygiene is the best way to prevent the spread of infection. Please remember to use the foaming antiseptic hand cleaner before and after each visit. These dispensers are located in the Critical Care Waiting Area as well as outside each patient room.

Preventing Contamination: If you have a cough, fever, runny nose or rash, it is safer for your loved one if you do not visit. Masks are available upon request.

Business Services

Please have someone visit the Admissions/Discharge area on the first floor to complete paperwork or call extension 3229 for an Admissions representative to visit you between 8 a.m. and 5 p.m. Some insurance companies require paperwork to be completed within 24 hours of admission. Please help us meet your insurance need.

Patient Representatives

A Patient Representative is stationed at the Critical Care Waiting Area desk 24 hours a day. Patient Representatives assist friends and family in communicating with members of the Critical Care Team. If you leave the waiting room for an extended time, please sign out with the Patient Representative and leave an emergency contact number.

Kitchen/Break Area

NMMC-Tupelo: The kitchen/break area is located at the front of the Critical Care Waiting Area. Coffee and tea are provided free of charge. Vending machines and microwaves are available for your convenience. Please remember to keep food in the kitchen/break area only. No coolers are allowed.

NMMC Gilmore-Amory: The kitchen/break area has a microwave and coffeemaker. Vending areas are located near the Emergency Department entrance and also near the Outpatient entrance.

Food Service

NMMC-Tupelo: The Food Court is located on the first floor of the medical center. Chick-fil-A and Subway are located on the first floor of NMMC’s East Tower, near the elevators. Starbucks NMMC Cafe, located in the lobby of the Main Unit, has expanded coffee and chilled drink selections as well as snacks. Seating and tables are provided there, as well as WIFI and wall outlets.

NMMC Gilmore-Amory: Amory Cafe is open for breakfast and lunch Monday-Friday. The cafe is closed Saturday and Sunday.

ATMs

NMMC-Tupelo has three ATMs located on the first floor of the main hospital.

NMMC Gilmore-Amory has an ATM available near the Emergency Department entrance.

Telephones

For your convenience, four pay phones are located behind the kitchen/break area in the Critical Care Waiting Area at NMMC-Tupelo. You may receive incoming calls on these pay phones. Please see "Important Numbers" for a list of pay phone numbers. Cell phones are also permitted in the Critical Care Waiting Area.

Receptacles with USB charging ports are located in the Critical Care Waiting Area for cell phones and other portable devices.

Critical Care Waiting Area Pay Phones at NMMC-Tupelo

(662) 377-6711

(662) 377-6712

(662) 377-6713

(662) 377-6714

Internet Service

NMMC provides WiFi Hotspots in the Critical Care Waiting Area and Short Stay Surgery Waiting Area. We also provide computers in the Critical Care Waiting Area for your use. These computers are located behind the kitchen/break area. Please limit your use of these computers so that other visitors may also have access.

Overnight Visitors

We make every effort to keep the Critical Care Waiting Area as quiet as possible, but the Critical Care atmosphere does not always allow for uninterrupted sleep. We encourage those who live nearby to rest at home. Because of space limitations, we ask that overnight visitors be limited to four per family and that personal belongings be limited to two bags. Do not bring pillows, blankets or air mattresses into the Critical Care Waiting Area. Patient Representatives will distribute one blanket per visitor nightly at 10:30 p.m. Return these blankets to the Patient Representative by 6 a.m. We encourage overnight visitors to bring a jacket or warm clothes from home. The Patient Representative can provide information on local hotels to out-of-town visitors.

Security

Your safety is important to us. NMMC provides professional security staff 24 hours a day.

Spiritual Support

If you or your loved one need spiritual comfort during your time in Critical Care, please ask the Patient Representative to contact a member of our Pastoral Care Team. The NMMC Chapel is located on the third floor and is open daily. A team approach is the best way to provide care for your loved one. Remember that you are part of the team!

Contact Us

Call us with any questions or concerns about your loved one in Critical Care.

Tupelo:  (662) 377-3722 

Amory:  (662) 256-7111

West Point:  (662) 495-2333