As the bedside support person for the patient, your role will include updating and sharing information with other family members and visitors during the designated visiting hours while you are in the room with the patient. We will direct calls from family or friends to your cell phone so you can update them on the patient’s condition.
There should only be one spokesperson for each patient, and this person should be the only one using the patient’s secure code to acquire and share information. Swapping of bedside support persons is allowed, but each person should be prepared to serve a minimum of four hours. If you get tired, however, you may go to the CCU waiting room, which offers recliners for your convenience and comfort.
The most important thing to remember is we must protect the patient from infection. You should not visit if you are sick or have a fever. The best way to prevent infection is to utilize good hand washing. Please wash your hands with the waterless foam solution immediately upon entering and leaving the patient’s room. Strict compliance with hand washing and/or hand sanitizing is required.
When the patient is in isolation, you will be expected to wear the required personal protective equipment (PPE) when you are assisting in the care of the patient, such as assistance with feeding, cleaning, etc. You should wash or sanitize hands prior to applying PPE and after removing PPE.
Also, if you need any nourishments, please ask staff for assistance.
Patients with certain infections, including the flu, will not be allowed to have a person at bedside at all times. You will only be allowed to visit during the regularly scheduled visitation times. Your nurse will educate you about the PPE that you are required to wear and will also show you where to get it. This is not optional and will be strictly enforced for all our patients’ safety.
Please understand that all decisions made are in the best interest of patients and their condition. We hope this will be a positive experience for all.
We request all bedside support persons observe the following guidelines:
- Bedside support persons should sign in and out at the waiting room desk in the designated notebook.
- No electronic equipment is allowed in the patient’s room except for cell phones/tablets/laptops and chargers. Cell phones, etc., must be kept on vibrate/silent mode. Please keep calls to a minimum and patient-related. Please limit pictures in the CCU patient rooms, and no NMHS medical staff or employees may be included in any photos or videos.
- Please use the restrooms located in the CCU waiting room instead of the patient bathrooms.
- The patient, physician or nurse may limit visitation as appropriate to the patient’s condition.
- All calls regarding the patient’s condition will be referred to the designated spokesperson or the bedside support person. Please leave your cell number when you check in at the waiting room.
- Do not touch or manipulate any equipment in the patient’s room unless directed to do so by the nurse.
- Please limit personal belongings in the patient’s room and do not leave them unattended in the CCU waiting area.
- No food is allowed in the patient’s room; covered drinks may be permitted for family members unless there is a specific reason why they should not be, which would then be explained. Please dispose of drinks prior to leaving the patient’s room.
- Please remain in the patient’s room at all times unless requested to step out by one of the CCU staff. If requested to step out, please return to the CCU waiting room until your nurse asks you to return.
- At any given time visitation can be discontinued based on the needs of the patient.
- Medications will be administered by health care professionals only.
- Please be respectful of privacy of other patients. Doors may need to be shut during emergencies.
- Quiet time is from 10 p.m. until 5:30 a.m. daily to promote rest for the CCU patients. TVs will be turned off, and we will try to keep distractions and noise to a minimum as appropriate and when possible. All electronic and hand-held devices should be placed on silent or used with headphones.
Failure to follow the outlined rules will result in the loss of privileges to stay in the patient’s room. Please remember that these guidelines are in place to protect the patients as well as meet infection control standards for safe patient care. Please call (662) 377-3722 (or dial 3722 from the hospital phone) with any questions or concerns.