Complaints & Grievances

Patient satisfaction and quality of care are important at all North Mississippi Health Services locations. Our staff works to address patient complaints and grievances in a timely manner and to improve the service provided to patients.

Patients or their representatives who have a complaint or grievance or would like to express concerns about their care and safety while in the hospital may contact Care Connection at (662) 377-2273.

Patients whose complaints or grievances are not resolved to their satisfaction may request a review by the following organizations:

Mississippi State Department of Health
P.O. Box 1700
Jackson, MS
39215-1700
(601) 576-7634

The Joint Commission
Office of Quality Monitoring
One Renaissant Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jcaho.org

Medicare beneficiaries may contact QIO to lodge a complaint or grievance.

QIO
385B Highland Colony Pkwy., Suite 504
Ridgeland, MS 39157
(866) 775-5897