Inpatient Resources

Virtual Hospital Care 

During your hospital stay, you may notice a camera near the television in your room. This system helps your care team check in with you, answer questions, provide education and support your safety when needed. It is simply another way for your nurses and care team to be there for you.

Your Privacy Matters

The camera does not record video or audio. It does not have the ability to record. The camera is used only for live virtual care, such as a video visit with a virtual nurse or when a virtual sitter is helping monitor your safety. When virtual care is not taking place, the camera is off and not being used to watch or listen to you.

What to Expect

Before a Virtual Nurse Enters

• If a virtual nurse needs to speak with you, you will hear a doorbell sound through the system. The nurse will ask for your permission before joining by video.
• You may be asked to read a three-digit code shown on the screen. This helps confirm that you are ready for the virtual nurse to join.
• Once you give permission, the camera will turn on for the live conversation.
• When the conversation ends, the camera will turn off and return to its resting position.
• A green light on the camera means the camera has power. It does not mean the camera is recording.

At Night

At night, virtual nurses may make brief safety checks while trying not to disturb your rest. If you are sleeping, the nurse may simply confirm that your room appears safe and then turn the camera off. If you are awake and need help, the nurse can speak with you.

• These safety checks are live only and are not recorded.
• The goal is to support your safety while respecting your privacy and rest.

Your Choice & Questions

If you have questions or concerns about virtual care, please tell your nurse. He or she will explain how the system works and help make sure your preferences are respected.

Please do not cover, move or tamper with the camera system. This equipment is part of your hospital room and helps your care team provide more efficient care.

Thank you for allowing us to use this technology as part of your care. Virtual care is designed to add support, not replace the personal attention you receive from your bedside care team.

Contacting Us

If you have any concerns during your hospital stay, please notify us through one of these methods:

• Ask to speak to the charge nurse or nurse manager
• Call our Care Line at (662) 377-CARE (2273)
• Complete a patient feedback form  

After your stay, you may receive a survey asking about your visit. Please be honest. Your feedback will help us make improvements where needed and give praise where deserved.

Rapid Response Team

Rapid Response Team members work together to prevent emergencies and provide help when needed. Call for help if you notice a sudden change in the patient's condition or need immediate assistance. At NMMC-Tupelo, call the Rapid Response Team at (662) 377-3678. At all other NMMC hospitals, please contact the patient’s nurse or the charge nurse.